Terms of purchase

  1. About COMPANY

The company Happiness Frame is based in Sweden, in Västra Götaland.

If you wish to contact us, please send an email to happiness.frame.contact@gmail.com with your inquiry and contact details, and we will get back to you shortly.

  1. Ordering

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will include all details regarding the products, price, billing, and shipping address.

If there is any error in the order confirmation, please contact us immediately via email at happiness.frame.contact@gmail.com.

  1. Delivery

Our standard delivery time is 6-10 business days. Please note! Orders placed on weekends will be shipped no earlier than the following Monday.

Due to high demand at postal carriers, delays may occur. We kindly ask for your understanding, as this is beyond our control.

If there are unexpected delays in delivery (without prior notification from us), please contact us at happiness.frame.contact@gmail.com.

Important: Additional customs and VAT charges may apply, as you, as the customer, are considered a private importer of the product you order.

  1. Prices

All prices in the store are listed in USD and include 25% VAT.

We reserve the right to adjust prices due to supplier price changes, misprints in the price list, or incorrect pricing caused by inaccurate information.

  1. Right of withdrawal

When purchasing goods on our website, you as a customer have a legally mandated 14-day right of withdrawal, starting from the day you receive the item you ordered.


5.1 When exercising your right of withdrawal:

You must notify us if you wish to exercise your right of withdrawal. The notification should be sent to happiness.frame.contact@gmail.com.

In your message, please clearly include your name, address, email address, order number, and the items you wish to return.

You must return the products to us immediately and no later than 14 days after sending your withdrawal notification.

You are responsible for return shipping, delivery, and the condition of the products upon return. Therefore, the products should be well-packaged and in their original packaging.

For the refund amount, we reserve the right to deduct a sum corresponding to any decrease in value if the product has been used or damaged compared to its original condition.


5.2 The right of withdrawal does not apply to:

    • Products that have been sealed for health or hygiene reasons, where the seal has been broken by you.
    • Products that are sealed audio or video recordings, where the seal has been broken by you.
    • Custom-made products that have been specially tailored for you or have a clear personal touch according to your preferences.
    • Services that have been fully performed, where you have expressly agreed that the service begins without a right of withdrawal.
    • Perishable goods, such as food items.
    • Single issues of newspapers or magazines.

    For more information on the legislated right of withdrawal, see [here].

    1. Complaints and claims

    We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.

    You must always contact us for approval before returning a defective product.

    The complaint must be sent immediately after the defect has been discovered.


    6.1 How do you proceed in the event of a complaint?

    Any errors and defects should always be reported to happiness.frame.contact@gmail.com where you state your name, address, e-mail address, order number and a description of the error.

    If we are unable to remedy the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.

    We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish General Complaints Board, see arn.se.

    1. Limitation of liability

    We do not accept any liability for indirect damages that may arise due to the product.

    We do not accept any liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent deliveries from suppliers.

    Furthermore, we do not accept any liability for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

    1. Product information

    We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

    1. Information about Cookies

    According to the Electronic Information Act, visitors to a website must be informed, for privacy purposes, that cookies are used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.

    1. Personal information

    By shopping at Happiness Frame, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more data than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.

    Happiness Frame is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or campaign offers - to be able to adapt marketing to your individual needs.

    The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

    10.1 What is personal data?
    Personal data is any information that can be directly or indirectly attributed to a natural person.

    10.2 What data do we store?
    In order to be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history.

    Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.

    10.3 Legal basis In connection with a purchase, your personal data is processed to fulfill the agreement with you.
    Marketing, campaigns and similar mailings are carried out with your consent.

     

    1. Changes to the Terms and Conditions

      We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The changed Terms and Conditions will be deemed accepted upon placing an order or visiting the Website.

    1. Disputes and choice of law

      In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Swedish General Complaints Board, see arn.se. For residents of an EU country other than Sweden, you can file a complaint online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr

      In the event of a dispute, we will follow the decision of ARN or a corresponding dispute resolution body.

      Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and regulations.